
What if my vehicle is stolen? 🡫
Stay safe. We'll walk you through the steps to help get your vehicle back.
Step 1 — Call the police.
Your local law enforcement will help you file a report — make note of the police report number and contact information to provide to the Ford Call Center agent.
Step 2 — Call us at 1-866-861-0419
You can call us at this number or through the FordPass® app. We'll take it from here:
Our Call Center agent will verify the police report with law enforcement.
Our agent will then start tracking your vehicle's location and disable Factory Reset functionality.
You will recieve a confirmation email from our agent with a summary of the case details.
Our Call Center will engage police to check for case updates, share updated locations, and request updates on your behalf.
Step 3 — If your vehicle is successfully recovered.
The police will let you know it's been recovered.
Re-engage our Call Center to deactivate tracking and initiate Recovery Mode.
You will recieve a Recovery Mode confirmation email.
Your vehicle is returned to you by law enforcement.
And at any time after you've activated the service, you can reach out to our dedicated Call Center 24/7 through FordPass — go to Account — Stolen Vehicle Services — Call Us.
What's the difference between Stolen Vehicle Services and the Ford Security Package? 🡫
We first rolled out Stolen Vehicle Services with Theft Alerts to select 2024 F-150® trucks. For select 2024-2025 F-150 (excluding F-150 Lightning®) and Super Duty® trucks with SYNC® 4 version 2.1.6.4, we've expanded that offering to include Start Inhibit and, in certain states, Deductible Reimbursement is also available. This is now called the Ford Security Package, which also includes Stolen Vehicle Services.
Who is eligible to recieve Deductible Reimbursement? 🡫
Customers with select 2024-2025 F-150 (excluding F-150 Lightning®) and Super Duty trucks and an active Ford Security Package plan may be eligible for Deductible Reimbursement. Eligibility varies by Model, Model Year and State.
Currently available in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Connecticut, Delaware, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Maine, Michigan, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, Wyoming.
How do I get the Ford Security Package? 🡫
The Ford Security Package is included for a year from new warranty start date on select 2024-2025 F-150 trucks and select 2025 Super Duty trucks. However, activation is required. Activate your included year in the FordPass® app by navigating to Connected Services. No credit card required.
How much does the Ford Security Package cost? 🡫
The Ford Security Package is included for a year with the purchase of a select 2024-2025 F-150 truck or select 2025 Super Duty truck from new vehicle warranty start date. After the first year, pricing starts at $7.99/month. Customers can cancel anytime.